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  1. Hard to reach someone by phone or staff not answering calls.

  2. Slow or non-existent responses to messages or refill requests.

  3. Billing surprises or being charged for services promised free or mis-explained.

  4. Being charged cancellation or “no-show” fees when appointments are cancelled by the clinic or under confusing policies.

  5. Long wait times (on-site or virtual), being kept waiting, or being denied for being a few minutes late.

  6. Lack of clarity or honesty about what services are offered (telehealth vs in-person, what provider you’ll see, what you’ll actually get).

  7. Poor communication: being ignored, feeling disrespected, rude staff, or not having concerns heard.

  8. Running out of medication or delayed refills because of slow response or mismanagement.

  9. Getting billed even when no therapy or service was actually provided (or misleading intake/call that’s not what was promised).

  10. Overbooking, cancellations by provider, or being assigned telehealth vs in-person without clear consent.

Have you experienced any of these with your previous mental health provider?

How we are doing things differently

A man and woman standing together against a blue wall, both wearing red shirts and smiling.

We are a Christian- based family-run business led by Rolando Garcia (CFO) and Luisa Garcia (CEO). We provide online psychiatric mental health care in Florida with Luisa, a dual-certified bilingual Family & Psychiatric Nurse Practitioner who treats all ages and stages so you can get care in 48 hours. We offer virtual online medication management and individual talk therapy and solution-based therapy.

We believe care should be gentle, compassionate, understanding, empathetic, and available when you need it.

We aim for 5-star service in all we do. That means we promise professionalism, respect & dignity, clear communication, punctuality, privacy, and being easy to reach by phone or portal message. We will never leave you waiting weeks for a call back or risk you running out of medication because someone didn’t respond.

Rolando and Luisa founded this practice to make mental health care simple, caring, and fair for everyone, no matter the age or background. Book your free 15-minute consult today and begin your healing journey with real people who listen.

READ OUR REVIEWS HERE!

  • We Offer a Hassle-Free Monthly Subscription for

    Non-Medicaid/Non-Medicare Patients

  • At Sunset Behavioral Health, we offer a straightforward monthly subscription designed to make mental health care accessible and consistent:

    • First Month Includes: Comprehensive psychiatric evaluation and a 2-week follow-up session

    • Ongoing Monthly Care: Continued medication management and solution-based therapy sessions

    • All-Inclusive Rate: $149 per month—no hidden fees or surprise charges

    • Flexible Commitment: Cancel anytime without penalties

    Our subscription model ensures you receive continuous, personalized care without the stress of insurance paperwork or unexpected costs.

Insurances Accepted

• Aetna
• Blue Cross Blue Shield of Massachusetts
• Carelon Medicaid
• Cigna
• Horizon Blue Cross Blue Shield of New Jersey
• Independence Blue Cross Pennsylvania
• Multiplan Medicaid
• Oscar (Optum)
• Oxford (Optum)
• Quest Behavioral Health
• United Healthcare (Optum)
Note: At this time, we do not accept Florida Blue, Medicare, Sunshine Health, Healthy Kids, Molina, or Ambetter. Stay tuned!

Is your plan not on the list? We can provide you with a superbill that you can submit to your insurance company for reimbursement.

Please note we are a 100% virtual practice. At this time, Medicare requires an in-person visit within six months so we cannot guarantee they will reimburse the visit.