Terms of Service
Sunset Behavioral Health LLC
Website: https://sbhmind.com
Effective Date: March 9, 2026
Last Updated: March 9, 2026
1. About These Terms
Welcome to Sunset Behavioral Health LLC. These Terms of Service outline the rules and conditions for using our website and interacting with our services.
By accessing or using https://sbhmind.com, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.
We may update these Terms of Service from time to time to reflect changes in our practice, services, or legal requirements. Continued use of our website after updates are posted constitutes acceptance of the updated terms.
2. Our Services
Sunset Behavioral Health LLC provides telehealth psychiatry and mental health services throughout Florida, which may include:
• Psychiatric evaluations
• Medication management
• Mental health consultations
• Supportive psychotherapy
• Telehealth follow-up care
Information provided on this website is for educational purposes only and does not constitute medical advice or establish a provider-patient relationship.
A clinical relationship begins only after:
• Completing our intake process
• Signing informed consent documents
• Scheduling and attending an appointment
3. Website Use & Acceptable Behavior
You may use our website to:
• Learn about our services
• Submit inquiries through contact forms
• Complete intake questionnaires through our secure system
• Schedule appointments through our client portal
• Access educational resources
You agree not to:
• Use our website for unlawful purposes
• Attempt to access restricted areas or other users’ information
• Upload harmful or malicious content
• Copy or distribute copyrighted materials without permission
• Use automated systems to excessively access or scrape our website
• Misrepresent your identity or submit false information
3A. Online Conduct, Harassment, and Misuse of Content
Users agree to interact with Sunset Behavioral Health LLC and its staff in a respectful and lawful manner.
The following activities are prohibited:
• Harassing, threatening, or abusive communications directed toward our providers or staff
• Posting false, defamatory, or misleading statements about our services with malicious intent
• Impersonating another individual or misrepresenting your identity
• Attempting to gain unauthorized access to our systems, client portals, or protected information
• Using automated tools, bots, or scraping software to copy or extract website content or data
• Reproducing or redistributing our educational materials or website content without permission
Sunset Behavioral Health LLC reserves the right to:
• Restrict or terminate access to our website or online systems for violations of these terms
• Remove abusive communications
• Take appropriate legal action when necessary to protect our practice, staff, or patients
3B. Online Reviews and Public Comments
We respect individuals’ rights to share honest feedback about their experiences.
However, users agree not to post knowingly false, defamatory, or misleading statements about Sunset Behavioral Health LLC, its providers, or staff.
Because of patient privacy laws, we cannot respond publicly to online reviews that reference specific patient care, even when statements are inaccurate.
If you have concerns about your care, we encourage you to contact our office directly so we can address the issue.
4. Communication & Contact Consent
Email Communications
By providing your email through our website, newsletter signup, or intake forms, you consent to receive communications including:
• Responses to your inquiries
• Appointment confirmations and reminders
• Administrative communications related to your care
• Practice updates or service announcements
You may unsubscribe from marketing emails at any time using the link provided in each message.
Text Message Communications
By providing your phone number and consenting to text messaging, you agree to receive messages from Sunset Behavioral Health LLC regarding:
• Appointment reminders and confirmations
• Intake process updates
• Administrative communications related to your care
• Practice notifications
Text Message Details
• Message frequency varies based on engagement with our services
• Standard message and data rates may apply
• You may opt out by replying STOP
• Reply HELP for assistance
• For urgent matters, contact our office directly
Communication Security
While we use reasonable security measures and HIPAA-compliant systems, email and text messaging are not completely secure communication methods.
Please do not include sensitive clinical information in these communications unless requested through our secure intake system.
5. Privacy & Data Collection
Information collected through our website may include:
• Contact information (name, email, phone number)
• Website usage information such as cookies or analytics
• Intake information provided through our secure system
• Client portal information related to scheduling or communication
Information may be used to:
• Respond to inquiries
• Schedule and manage appointments
• Improve website functionality and user experience
• Send communications related to services
• Process insurance claims when applicable
• Comply with legal and professional obligations
We do not sell personal information.
Additional protections for patients are outlined in our HIPAA Notice of Privacy Practices.
6. Online Scheduling & Intake System
We use SimpleIntake by Productive Therapist, a HIPAA-compliant intake management platform, to:
• Process intake forms
• Schedule appointments
• Send reminders
• Manage client communications
• Maintain secure client records
Client Responsibilities
Users agree to:
• Provide accurate contact information
• Respond to intake communications promptly
• Attend scheduled appointments or provide notice for cancellations
• Maintain the confidentiality of their portal login credentials
7. Appointment Cancellation Policy
We request at least 24 hours notice for appointment cancellations.
Policies may include:
• Late cancellation fees for cancellations with less than 24 hours notice
• No-show fees for missed appointments without notice
Emergency situations may be considered on a case-by-case basis.
Full billing policies may be provided during intake.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, and design elements, is owned by Sunset Behavioral Health LLC or licensed for use.
Content may be viewed for personal, non-commercial purposes only.
Reproduction or redistribution of website materials without written permission is prohibited.
9. Third-Party Links & Services
Our website may contain links to third-party websites or services such as insurance providers, educational resources, or professional organizations.
Sunset Behavioral Health LLC is not responsible for the content, privacy practices, or policies of third-party websites.
Use of these sites is at your own discretion.
10. Disclaimers & Limitations
No Medical Advice
Information on this website is educational and does not replace professional medical or psychological advice.
Always consult a qualified healthcare professional regarding medical or mental health concerns.
Crisis Situations
If you are experiencing a mental health emergency, please:
• Call 911
• Go to your nearest emergency room
• Call or text the 988 Suicide & Crisis Lifeline
Our website, email, and intake systems are not monitored 24/7 and should not be used for emergency communication.
Website Availability
While we strive to keep our website and online systems functioning smoothly, we cannot guarantee uninterrupted availability.
Sunset Behavioral Health LLC is not responsible for disruptions caused by technical issues beyond our control.
11. Florida Law & Professional Standards
These Terms of Service are governed by the laws of the State of Florida.
Sunset Behavioral Health LLC operates in accordance with applicable healthcare licensing regulations, HIPAA privacy standards, and professional ethical guidelines.
12. Termination
We may suspend or terminate access to our website or services if users violate these Terms of Service or misuse our systems.
Clients may discontinue services at any time, though we encourage discussing termination with your provider when appropriate.
13. Accessibility
Sunset Behavioral Health LLC strives to make our website accessible to all users.
If you encounter accessibility barriers while using our website, please contact us so we can assist you.
14. Contact Information
Questions about these Terms of Service may be directed to:
Sunset Behavioral Health LLC
12632 East Tamiami Trail
Suite 1015
Naples, FL 34113
Phone: 239-790-8822
Email: info@sbhmind.com
Website: https://sbhmind.com
For clinical concerns or appointment scheduling, please use our secure intake system or client portal rather than general email whenever possible.
Final Note
These Terms of Service supplement but do not replace:
• our HIPAA Notice of Privacy Practices
• informed consent documents
• telehealth consent forms
• other clinical agreements provided during the intake process.